CREATING & ADMINISTERING
THE SURVEY
STEP 4: Interviewer Training
If
you are using an interview survey you should hold an interviewers'
training session. The training should
include:
Understanding the questions and their intent
If your questions are unclear to interviewers, then they
may be unclear to people taking the survey. Make sure everyone
understands what the questions mean.
Identifying people who qualify to answer the survey
It is important to let the interviewers know who you want
to answer the survey. If you are interviewing residents
in a neighborhood and want input from each house or apartment,
you may need to let the interviewer know how many people
per home should be asked, and if you want only one family
per home. Many homes have multiple families or an extended
family living under one roof, so making clear who you want
to answer the survey will help avoid possible confusion
later.
Drawing Out Responses (6)
It is important for interviewers not to influence the answers
given. You want people to answer honestly and not answer
the way they think someone wants them to answer. Probing
is a technique used by the interviewer to draw out a response
without putting forward their own opinion or biasing the
person's answer. There are different kinds of probing techniques
that may work for you:
